Refund policy

 

Return and Refund Policy

 


Effective Date: 01/01 2023


Thank you for shopping with [Your Store Name]! We value your business and want you to be fully satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

 

 

 

1. General Policy

 


All sales made through our online store are subject to the terms outlined below. By placing an order, you agree to these terms.

 

 

 

2. Returns

 

 

  • We accept returns only for items that are defective, damaged, or incorrect upon receipt.

  • To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.

  • Returns must be requested within [number] days of receiving your order.

 


Please contact us at [your customer service email] before returning any items.

 

 

 

3. Refunds

 

 

  • Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

  • Approved refunds will be processed to your original method of payment within [number] business days.

  • Shipping fees, service fees, or other non-product costs are non-refundable unless the return is due to an error on our part.

 

 

 

 

4. Order Pickups

 

 

  • Customers are responsible for collecting their orders within the designated pickup window provided at checkout or in the confirmation message/email.

  • Once payment has been made and the pickup window has closed, refunds for uncollected or unsuccessful pickups will not be issued.

  • Failure to pick up your order within the pickup timeframe will be considered a completed transaction, and no refund or replacement will be provided.

  • If you are unable to pick up your order within the scheduled time, please contact us before the pickup window expires to discuss possible alternatives.

 

 

 

 

5. Cancellations

 

 

  • Orders may be cancelled before payment is processed.

  • Once payment has been completed, cancellation requests may not be accepted depending on the order’s processing status.

 

 

 

 

6. Contact Us

 


If you have any questions about this Return and Refund Policy, please contact us at: Info@ravioliandfirneds.com